At Jai Yen, we take pride in the quality and craftsmanship of our handmade jewellery. We stand behind our products and offer a 1-year guarantee to provide you with peace of mind when making a purchase.

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Guarantee Details:

We guarantee that your purchased jewelry item will be free from defects in materials and workmanship for a period of 1 year from the date of purchase. This guarantee covers breakage or damage that occurs through normal wear and use, provided that it is not a result of intentional damage, mishandling, or neglect.

How to Make a Claim:

If your jewelry item breaks or becomes damaged due to a defect within 1 year of purchase, please follow these steps to make a guarantee claim:

1. Contact our customer service team at hello@jaiyen.store within the 1-year guarantee period.

2. Provide your order number, a description of the issue, and clear photos of the damaged item.

3. Our customer service team will review your claim and provide further instructions on returning the item, if necessary.

Our Commitment:

If your claim is approved, we will either repair the item or provide a replacement of the same or comparable design, depending on the availability of materials. Please note that the 1-year guarantee does not cover damage resulting from improper care, accidents, or modifications made to the jewelry item.

Exclusions:

This guarantee does not cover:

• Damage resulting from intentional misuse or abuse of the jewelry.

• Damage due to exposure to harsh chemicals, excessive moisture, or extreme temperatures.

• Damage caused by modifications or repairs attempted by third parties.

• Normal wear and tear, including scratches and minor dings.

Contact Us:

If you have any questions or need assistance with a guarantee claim, please contact our customer service team at hello@jaiyen.store. We are committed to ensuring your satisfaction and standing by the quality of our products.